Service delivery
Requests for assistance can be made through the following channels:
| helpdesk.idem@ingv.it |
Service availability
| Delivery Hours | Monday to Friday, 9 a.m. to 3 p.m. |
| Request processing/Handle Time |
Monday, Wednesday, Friday from 9 a.m to 1 p.m. tuesday and Thursday from 9 a.m. to 1 p.m. and 2 p.m. to 5 p.m. |
| Time | All year round, except when the istitution is closed |
| Criticality period | in the event of emergencies, support or adherence to the above timetables will not be guaranteed |